Orders within the United Kingdom are delivered within approximately 2-5 working days from the order confirmation.

Delivery is FREE for orders with a cost of £90. For orders with a total cost of less than £90, standard delivery charges for the United Kingdom will be of £12.

You will receive various notifications via email during the shipping process. If you have an account, you can use “My orders” if you wish to find out the status of your order. You will receive the tracking number as soon as your order leaves our warehouse, making it easier to follow your parcel.

Once payment has been completed, you will receive a confirmation email containing the order details. If you do not receive this email, you should contact our customer services department at hola@scalperscompany.com

The delivery country must also coincide with the store from which you are purchasing. In the top right-hand corner of the webpage, you can change the store for purchases with a delivery address outside Spain.

Deliveries to non-EU countries will be subject to additional customs and/or import charges in addition to the total order cost. The charges are to be paid by the order recipient.

If you have a Scalpers promotional code, you will be able to enter it before completing your order, on the “Order Summary” page. Enter the promotional code and click ‘Apply discount code’. If the discount code is valid, the discount will be applied in the order summary.

Scalpers promotions (discount codes) are limited to one per person and per online order. Promotional codes cannot be combined. In the case of returns or exchanges, the value of the coupon will not be returned. The coupon cannot be exchanged for money.

Debit or credit cards issued by Spanish financial institutions supported by the secure payment platform provided by Redsys: Visa, MasterCard, Maestro - PayPal

Once all the information provided has been confirmed as being correct, payment of your order is made in real time via TPV Virtual/Paypal. Scalpers Fashion SL guarantees that all data relating to the payment method used will be treated with maximum security and confidentiality and that all sensitive information will be communicated as SSL encryption. SSL encryption guarantees secrecy through the use of encryption key dialog. Both the payment platforms used on the website and the company itself have adopted fraud prevention measures and controls. These controls consist of the analysis of the order characteristics and the way in which the payment method is used. Occasionally, Scalpers Fashion SL may require you to provide specific details or additional information as a means by which to guarantee that the transaction is not fraudulent.  The company reserves the right to cancel or amend the order if it is considered to be fraudulent, or in the event of failure to provide any additional information required to confirm that the order is genuine. Scalpers Fashion SL does not control nor does it accept liability for any damages that could be caused by the application of the anti-fraud policies or measures that are approved by the different suppliers or issuers of means of payment. For more information regarding the payment methods used on our website, you can use the following links: Paypal: https://www.paypal.com/es/webapps/mpp/ua/useragreement-full Redsys: http://www.redsys.es/ Paypal Redsys

If you need to make a return, access the following link: Returns.

You will have to complete the returns panel and once the request has been sent, you will receive an informative email on how to complete the process.

The customer has to pay for the return shipment, but we assume the cost of the size change.

You have 30 calendar days from receiving your order to return it. The product must be returned in the same conditions in which it was received; correctly labelled and with no apparent signs of use.  Scalpers reserves the right not to accept any item that is not in perfect condition. To exchange your item for a different size you have to process a return and place a new order

**Purchases made from Black Friday (25th November at 7pm) have an extended return period until 10th January.

Take the item and the document sent with the order, or confirmation email, to one of our stores. The items you wish to return will be sent to our offices in order for the refund to be processed using the same payment method used to make the purchase.

In Scalpers you can change the size of the same article. Remember that you cannot change the garment for a different one or for the same one in another colour.

We only accept the change of size of the same garment (reference and colour). If you prefer a refund, just ask for it.

To process a return you have to send your original order to our central warehouse located in Seville. Customers are solely responsible for all shipping charges.

Follow the steps below for online returns.

Step 1. Place the items you wish to return in a box, alongside the delivery receipt. If you do not have this receipt, you can also print the order confirmation email, or if you are registered with en.gb.scalperscompany.com/ you can find the order confirmation in “My Account”. Do not forget to include one of these receipts with the item you wish to return. If we do not have one of them, it will be impossible to identify you and successfully offer you a refund.

Step 2. Take the parcel to a post office or mailing centre and request proof of postage. You must retain the proof of purchase until you receive the requested refund. Unfortunately, we can only offer a refund for returns if we receive the proof of postage. Give the courier the correctly sealed and packaged item.

Step 3: Send your order to the following address:

SCALPERS FASHION, S.L.

P.I. La Isla

C/ Rio Viejo, 50

41700 Dos Hermanas

Sevilla

Step 4. Refund: Once your item arrives at our central warehouse, the Customer Service department will be in contact with you to confirm the refund. Refunds take approximately 15 days. Please note this may take longer at Christmas or during the sales.

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days:

At our stores. Remember that this service only allows you to change the size; you cannot change the colour or model.

You can also arrange to have the new size sent to your address. In order to do so, you will need to follow the aforementioned steps and state that the reason for returns is “Change size”, along with the correct size. Once we receive the return, the customer services department will be in contact with you to confirm that the new size has been sent out to you. This service does not incur delivery charges.

Should you receive an incorrect or faulty item, please email us at hola@scalperscompany.com so that we can arrange your return and collection of the item for you free of charge. However, if you prefer to return the item to us, shipping costs will be at your expense.

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days.

Once your return arrives at our central warehouse, the Customer Service department will be in touch with you to confirm the return. The processing time for returns is approximately 15 working days. This period may be longer at Christmas time or during the sales.

Refunds for returned items will be made using the same payment method used for the purchase.

You can register via the user menu by clicking “Create an account”. You only need to fill out the contact form.

As a registered user, you will be able to shop without needing to fill out your details each time. On your user profile, you can check the status of your orders at any time, as well as your purchase history.

We will also keep you up to date with news, updates and promotions, exclusively for registered users.

The gift card (the Card) is the property of its issuer (hereinafter, SCALPERS), whose identity appears on the physical Card itself, with its holder being a mere depositary thereof.

The Card in Spain is available in the following formats:

Physical card for sale at the physical points of sale SCALPERS (SCALPERS Stores). Issuer holder SCALPERS FASHION S.L.

Physical card for sale on the website scalperscompany.com. Issuer holder SCALPERS FASHION S.L.

These general terms and conditions of use govern the relationship between: SCALPERS FASHION S.L. and the purchaser of a Card when purchasing a Card in a SCALPERS Store or when a Card is used to purchase items for sale in a SCALPERS Store; The Card is at all times the property of the issuer of the Card (referred to in these terms and conditions as SCALPERS) who for Cards purchased from a SCALPERS Store. The Card can be used to purchase any item for sale in any of the SCALPERS Stores. The Card cannot be used in any other stores or countries or through scalperscompany.com

The Card can be purchase in our stores or in our website. The initial opening balance for the Card can be paid by any of the means of payment accepted at the relevant SCALPERS Store but not by means of another Gift Card.

The balance on the Card shall not at any time be refunded, or exchanged for cash except

(i) in accordance with your legal rights, for example, in the event that the Card is defective, or not of satisfactory quality, at the time of purchase; or (ii) if the Card is unused, purchased in the United Kingdom and returned to SCALPERS: within 30 calendar days from the date of purchase in the case of a physical Card purchased at any SCALPERS Store in the country where it was bought.

Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.

The Card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the Card has been used up. After using the Card, the remaining balance on the Card available shall be the difference between the balance available prior to the purchase and the relevant amount used up in such purchase.

The remaining balance on the Card is shown: on the cash register receipt every time a purchase is made with the Card at a SCALPERS Store; The remaining balance of the Card may at any time be checked at a SCALPERS Store. Unless evidence is given to the contrary, the balance of the Card shall be as stated on the cash register receipt in respect of the last purchase made with the Card. Where the purchase price is in excess of the available balance on the Card, the difference may be paid through any other payment means accepted at the relevant SCALPERS Store.

The available balance will appear each time a purchase is made with the Card on the receipt, in case of purchase at one of the SCALPERS stores. It can be consulted at the checkout in any of our stores. Unless proven otherwise, the balance available on the Card at any time will be determined by the cash used in the SCALPERS stores.

Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.

Vouchers issued by SCALPERS FASHION S.L., which will be issued in-store, in the event of a refund for products purchase in SCALPERS stores. The refund methods outlined in this section are essential prerequisites and are therefore considered expressly accepted with the acquisition and/or use of the Card.

The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. A damaged, altered or cancelled Card shall not be accepted as a method of payment by SCALPERS and SCALPERS shall not replace any Card that is lost, stolen or damaged except in accordance with your legal rights, for example, if the Card is defective, or not of satisfactory quality, at the time of delivery or in the case of a change of format of the Card.

The Card shall be valid for three years from the date of purchase, in respect of the physical Cards purchased at any SCALPERS Store. At the expiry of the validity period, the Card cannot be renewed, or used to purchase goods, nor shall any unused remaining balance in the Card be claimed.

The loyalty programme PARTNERS IN CRIME has benefits for you. By signing up for it, you'll be able to get and use your Partners in Crime money (hereinafter "PIC Money") earned with your purchases (except in outlets and purchases on our website) and enjoy added benefits like exclusive promotions.

The PARTNERS IN CRIME card (hereinafter "PIC card") is personal and non-transferable and must be in the name of an individual of legal age. The Loyalty program PARTNERS IN CRIME is regulated by the General Conditions contained in this Agreement, which the members have to consent to and comply with.

In Scalpers stores when you make a purchase or on the website,  you must read the General Conditions, providing the requested personal data and accept the General Conditions by signing the RGPD form which will be made available to you. Once you've been added to the programme, we'll send you a registration receipt.

The stated Conditions will stay stored on an electronic device, which are available in English and can be consulted at any time on scalperscompany.com.

You will have a copy of the conditions in SCALPERS retail shops and on the site scalperscompany.com. By identifying yourself as a member, making a purchase in the shops, will in any event, mean knowledge and acceptance of this Agreement.

The owner of the loyalty programme PARTNERS IN CRIME is the company SCALPERS FASHION S.L. You only have the obligation to:
 
- Present the identification document if the shop assistant requires it.
- Keep and use your PIC card correctly. Should you lose it or if it is stolen, quickly report it to the Customer Service Centre.
- Return your PIC card if SCALPERS FASHION S.L. requests you to do so or when it is obsolete or has been replaced by another one.

SCALPERS has the obligation to:

- Maintain the confidentiality of the information provided in the request for the card and its updates.

- Attend to the member through the Customer Service Centre, by telephone at +34 955 44 07 07, between 10am and 7pm Monday to Thursday, and 9am to 6pm on Fridays. It will also attend to the member via the email address pic@scalpers.com.es.

The PIC member must show their PIC card or identify themselves at the checkout each time they make a purchase in any of the SCALPERS shops in Spain (except for department stores). The amount of the purchases will be registered on the card. Each member will get PIC Money based on the amount of purchases made. Purchases can not be registered after they are made. For the purpose of the overall calculation of the purchases, all purchases made on the same date in the same SCALPERS shop will be considered the same purchase.  PIC Money can be used in any SCALPERS shop located in your country (except for department stores and outlets): a day after the purchase or on the same day, when the purchase has been made in another shop.

If a purchase is returned, whether fully or partially, you will need to show your PIC card, National Identity Number (DNI) or Spanish Identification Number for Foreigners (NIE) along with the purchase receipt to cancel the PIC Money you've accumulated with that purchase. In the case where PIC Money was used in the purchase, the PIC Money will be returned as follows: the PIC Money used in the purchase will be fully returned to the PIC card.

The member will be notified of the PIC Money obtained, via the purchase receipt in the Scalpers retail shop. The PIC Money earned can only be exchanged for Scalpers products. If the amount of PIC Money used is more than the amount of the purchase, the difference will be lost. The expiry date for the PIC Money will be twelve months after the first purchase. Every time it is used the member's balance will go back to zero.

When purchasing a gift card you can: earn PIC Money, but you cannot use the PIC Money or any other Club discount. When paying with a gift card you cannot: earn or use PIC Money and/or any other Club discount.

The member is not liable for wrongful use of the card from the moment they have reported (in accordance with their second obligation) its theft or lost, except in cases of fraud or culpability.

SCALPERS FASHION S.L., will be able to revoke the PIC card if any of the member's obligations are not met, by written notification for that purpose, if fraudulent, speculative or bad faith acts are detected in its use. The member can also cancel the PIC card at any time, informing SCALPERS FASHION S.L. in writing (by post or email) and including a copy of their National Identity Document or Spanish Identification Number for Foreigners (NIE). Cancellation of the card will result in the loss of all the rights related to using it. SCALPERS FASHION S.L. reserves the right to cancel the PARTNERS IN CRIME programme at any time. In this case, the member will have the right to use PIC Money for the three months following the programme's cancellation date, which will be communicated through scalperscompany.com and/or at points of sale.

SCALPERS FASHION S.L. will be able to modify these conditions if it communicates this to SCALPERS members, a requirement that the parties expressly agree will be complied with by the publication of the variations on scalperscompany.com and/or points of sale. If the member was not in agreement with the changes they can return their card to SCALPERS FASHION S.L. to proceed in cancelling it.

The information provided by the application for the PIC card and its updates will be confidentially stored in a SCALPERS FASHION S.L. client file.The member signing the application authorises this information to be processed in relation to the performance of this agreement, which includes SCALPERS sending advertising and promotional messages on any of its products by any means (post, phone, email, text message, Internet or any other electronic means) in the case where it has been authorised on the RGPD form.

In accordance with you being added to the Programme, you can authorise the prompt sending by SCALPERS of advertising and promotional communication by any means (post, phone, email, text message, internet or any other electronic means) from other companies which our company has signed partnership agreements with, to offer the card-holder goods, services and promotions which could interest them concerning: financial, insurance, fragrance, jewellery, book and CD, sport, household, food and drink, department store, leisure park, museum, show and performance, travel, petrol, health, automobile, telephone, internet, computer, hotel, video game, NGO, gift, cosmetic and hair dressing products. Filling in all of the information requested by PARTNERS IN CRIME is required.

The member has the right to access this information, being able to alter it, delete it, object to it or request limiting its processing or portability, in accordance with what is set out in applicable data protection legislation by writing to the entity in charge of the file: SCALPERS FASHION, S.L., PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, Spain, email: dataprotection@scalpers.com.es, including a copy of their National Identity Document (DNI) or other documentation.

The  purchase and sale of articles through thiswebsite, https://en.gb.scalperscompany.com/,  is carried out under the nameSCALPERS by Scalpers Fashion S.L. - a Spanish company located in Isaac NewtonStreet, No. 4, Sixth Floor. Italian Pavilion, Seville (41092), registered inthe Mercantile Registry of the province of Seville, Volume 3746, Companies Book, Folio 20, Section 1, Page 53577 and NIF B-91304501.

Contact: hola@scalperscompany.com

Phone Number: +34955440707

The formalisation of the customers order implies, under any circumstances, theacceptance of these conditions of purchase. The afore mentioned formalisation is realised once the confirmation email is received with the details of the purchase made by the user.

All ordersare subject to the availability of the products, meaning if there are anyincidents regarding their supply or if there are no products left in stock,then the customer will be informed immediately and the monetary value of theproduct - or products - out of stock will be refunded.

In this case, Scalpers will reimburse the corresponding amount without undue delay by the same means of payment with which it was paid. In the event that a product is not available, but others within the same order are, the user will be informed by telephone or by email regarding the partial cancellation of the order.

The partial cancellation of the order due to unavailability does not give the customer the right to cancel the entire order. If, as a result of this cancellation, the customer wishes to return the product delivered, he or she must follow the standardised instructions in the returns section.

The applicable prices are those indicated on the website on the date of the order.Also, products added by the user to the basket will always reflect the mostrecent price shown on the product information page.

The prices that appear detailed in each article include the V.A.T. (Value Added Tax), IGIC (General Indirect Canarian Tax), the IPSI (Tax on Production, Services and Imports in Ceuta and Melilla), or the taxes that are payable in compliance with the applicable regulations in the country from which the purchase is made, asappropriate.

If an erroris detected in the price of any product you have ordered before we send it toyou, even if you have received the purchase confirmation email, it will be immediately rectified so that if the correct price is lower, we will reimburse the difference. Further, if the correct price is higher we will contact you andoffer you the option of confirming the order at the correct price, or cancelling the order.

The amount of the shipping costs is indicated to the customer in a detailed way at the time of the order.

The user agrees to pay for the purchase at the time the order is placed.

Proof of purchase will be available and can be viewed in the "My Account"section under "Orders" on the website, as well as in the confirmation email that formalises the purchase.

The usermust pay the amount corresponding to his order by any of the means that areenabled at the time of purchase, preferably through credit or debit card (Visa,Mastercard, American Express, Visa electron and / or other similar cards) and /or through alternative payment systems: Paypal, Amazon Payments, Apple Pay,Google Pay or Shopify Pay.

Scalpers has incorporated the maximum-security measures commercially available in thesector. In addition, the payment process is conducted on a secure server using the SSL (Secure Socket Layer) protocol.

This secureserver establishes a connection so that the information is transmitted fully encrypted using 128-bit algorithms, which ensure that it is only intelligible to the user's computer and the website server. In this way, using the SSL protocol is guaranteed:

1.     That the user is communicating his or her data to the SCALPERS server center and not to anyone else who mightattempt to impersonate him or her.

2.     That between the user and the referred data center the data is transmitted in an encrypted way, avoiding its possible reading or manipulation by third parties.

Furthermore, Scalpers states that it does not have access to confidential data relating tothe means of payment used. Only the payment gateway Redsys"Sabadell", Paypal, Google Pay, Amazon Pay and Apple Pay have accessto this data as a way of managing payments and collections. These are wholly in accessible to third parties.

The user must notify Scalpers, according to the country of purchase, of any undue or fraudulent charges on the card used for purchases, by email or by telephone, inthe shortest time possible so that the appropriate steps can be taken.

Shipping costs depend on the total amount of the purchase and the delivery point.

Shippingcosts may be assumed by Scalpers if this advantage is specified within a promotion. These shipping cost promotions are usually subject to a minimumpurchase order value.

Orderswithin the United Kingdom are delivered within approximately 2-5 working days from the order confirmation.

Delivery is FREE for orders with a cost of £90 or over. For orders with a total cost ofless than £90, standard delivery charges for the United Kingdom will be of £12.

For international shipping costs, please write to hola@scalpers.com.es or call us at +34 955 440 707.

Scalpers promotions (discount codes) are not cumulative and are limited to one per person per online order. Only one discount coupon can be used per order and per shopping cart. That is, they can be used in a single purchase of one or more products purchased through the website.

Discount coupons are non-refundable and cannot be redeemed for cash. Terms and conditions regarding the validity of the coupon are included with each coupon.

If you have a promotional code you can use it before finishing the order in the 'Summary of your purchase'. Enter the promotional code and click on 'Apply discount code'.If the discount code is valid you will see the discount applied in the 'Purchase summary'. If, for some reason, your promotional code is not working correctly please feel free to contact us via the aforementioned phone number oremail address.

 In case of return or exchange, the value ofthe coupon will not be refunded.

Scalpers aim to deliver the product in perfect condition to the address indicated by theuser on the order form. This address may be different from the buyer's address.

In order to optimise the delivery, we encourage the user to indicate an address where the order canbe delivered within normal working hours.

Scalpers will not be responsible for errors caused by delivery when the delivery addressentered by the user in the order form does not correspond to a real address orhas been omitted entirely. If this mistake occurs, please contact customerservice at hola@scalperscompany.com.

8.1.   TRACK ORDER STATUS

You will receive various notifications via email during the shipping process. If you have an account, you can use “My orders” if you wish to check the status of your order. You will receive the tracking number as soon as yourorder leaves our warehouse, making it easier to follow your parcel.

8.2. ORDER ACCEPTANCE

Once payment has been completed, you will receive a confirmation email containing the order details. If you do not receive this email, you should contact our customer services department at hola@scalperscompany.com.

8.3. DELIVERIES OUTSIDE THE UK

The delivery country must also coincide with the store from which youare purchasing. In the top right-hand corner of the webpage, you can change the store for purchases with a delivery address outside the UK.

Deliveries to non-EU countries may be subject to additional - and varying - customs and/or import charges in addition to thetotal order cost. The charges are to be paid by the order recipient.

8.4. I HAVE NOT RECEIVED MY ORDER

You can check your order status on your account. If you are not registered on scalpers.es/eu, check your email for a message from us regarding your order.

If after the estimated deliverytime you still have not received your order, get in contact with our customerservice department at hola@scalperscompany.com, with your name and surname, order number and order date. We will get back to you as soon as possible to rectify the situation.

9.1.  RIGHT OF WITHDRAWAL

The Customer has the possibility to withdraw their order without having to justify theirdecision within a period of fourteen (14) calendar days from the receipt of the ordered Products, taking as a reference the date shown on the carrier's receipt signed by the Customer. If the date of expiry of this fourteen (14) day period coincides with a Saturday, Sunday or public holiday, the period shall be extended until the next working day.

The exercise of the right of withdrawal must be done through an email addressed to hola@scalperscompany.com, in which you must indicate your intention to return the order.

The exercise by the consumer and / or user of the right of withdrawal, will lead to the automatic termination of the contract at no cost to the consumer and, therefore, the return by Scalpers of the amounts paid by the consumer and user,without withholding costs; except in cases where the consumer has expressly
selected a mode of delivery other than the least expensive mode of ordinary delivery, in which case the employer is not obliged to reimburse the additional costs arising from said choice.

The return of these sums will be made without undue delay and, at the latest, before 14calendar days have elapsed from the date on which Scalpers has been informed ofthe decision to withdraw from the contract by the consumer and user.

The exercise of the right of withdrawal entails the obligation of the consumer to return theproduct to Scalpers in the same conditions in which it was received, no laterthan 14 calendar days from the date on which he or she communicates his or her decision to withdraw from the contract. Therefore, Scalpers may withhold thereturn of the amount until it has received the goods or until the consumer has presented proof of return of the goods.

In order to exercise the right of withdrawal, the product must be returned in the samecondition in which it was received, so no refund will be made in those caseswhere the product is in different conditions or has suffered some deterioration, impairment or damage.

The refund will be made by the same means of payment with which it was initially paid,unless the consumer has expressly stated otherwise and provided that theconsumer does not incur any expenses as a result of the refund.

-    EXCEPTION

In order for us to accept a standard return, the items must be in perfect condition, with the exterior and interiorlabels still attached, as well as the original packaging. It is only possibleto process returns of products that are bought via the online shop.

We do not accept returns or exchanges of underwear, such as socks or boxers, nor “wardrobing”.

If you wish to return a product purchased as part of a promotion when you buy one or more items, Scalpers will refund the cost of the product, deducting the relevant offer. If the promotion is a gift item, the customer should include the gift item together with the product for return.

9.2.  GENERAL CONDITIONS OF RETURN

Withoutprejudice to the rights that derive from the regulations on withdrawal and independently and in addition to this, if for any reason the user is not satisfied with the order has received another product in error or has any kind of damage, you can return it during the 30 days following the date of delivery. There are several conditions that the product must meet in order to be returned:

∙           Must  not have been used.

∙           Mustnot have suffered any damage.

∙           Must  provide the  label  and the original packaging.

The delivery of several products should be done in the same box in which it was delivered,or some equivalent packaging.

In order tomake the return through the physical store remember to present the originalpurchase receipt that you received with your order and the product to be returned.

In the case of wanting to make the return from your home, access the information of yourorder and request the return. The steps to follow are described in section b) of this clause "Return procedure": https://en.gb.scalperscompany.com/pages/returns.

9.3.  RETURN OF GIFT CARD PURCHASES

Products purchased with a gift ‘Card’ at Scalpers online are subject to the same returnand exchange policy as other products purchased at Scalpers online. Where applicable, refunds for products purchased with the Card that are returned will be made as follows:

-    By increasing the balance available on the Card, provided the Card exists at the time of return.

-    By means of a credit voucherwhen at the time of making the refund the Card does not exist for any reason(loss, disposal, etc).

 a.   RETURN EXCEPTION

 No exchanges or returns of underwear such asboxers and socks, or of ceremonial items.

In order forus to approve a return, the items must be in perfect condition, with theexterior and interior labels intact, and retain the original packaging. It isonly possible to process returns of products purchased in the online store.

In case youreceive a garment with a factory defect, send us an e-mail at hola@scalperscompany.com, specifying in thesubject: Tare + "order no.", including photos showing the tare. Ifyou prefer you can also call us at +34 955440707.

b.    CLAUSE GENERAL

If you needto make a return, access the following link: Returns. You will have to complete the returnsform and once the request has been sent, you will receive an informative emailon how to complete the process.

The customer has to pay for the return shipment, but we assume the cost of the shipping.Please contact us regarding this.

You have 30calendar days from receiving your order to return it. The product must bereturned in the same conditions in which it was received; correctly labelledand with no apparent signs of use. Scalpers reserve the right not to accept anyitem that is not in perfect condition. To exchange your item for a differentsize you have to process a return and place a new order.

c.     CHANGE FOR ANOTHER CLOTHING

In Scalpers you can change the size of the samearticle. Remember that you cannot change the garment for a different one or forthe same one in another colour-way.

We only accept a change of size of the same garment (reference andcolour). If you prefer a refund, please request this.

d.    SIZE CHANGE

If you do not want to return an itembut want to exchange it for a different size, you can do so within 30 days:

At our stores. Remember that thisservice only allows you to change the size; you cannot change the colour ormodel.

You can also arrange to have the newsize sent to your address. In order to do so, you will need to follow theafore mentioned steps and state that the reason for returns is “Change size”,along with the correct size. Once we receive the return, the customer services department will be in contact with you to confirm that the new size has beensent out to you. This service does not incur delivery charges.

Should you receive an incorrect or faulty item, pleaseemail us at hola@scalperscompany.com so that we can arrange your return andcollection of the item for you free of charge. However, if you prefer to return the item to us, shipping costs will be at the customers expense.

9.5.  GUARANTEE FOR DEFECTIVE PRODUCTS

If you contract as a consumer / user, we offer you guarantees on the products that we market through this website, in the terms legally established for each type of product, but within a maximum period of six years from the delivery of theproduct. It is understood that the products provided are in compliance with thecontract and that (i) they conform to the description described by us, and have the qualities that we have presented on this website, (ii) they are suitablefor the uses to which the products of the same type are ordinarily destined and(iii) they have the quality and performance normally associated with, andreasonably expected of, a product of the same type. In this regard, if any ofthe products do not conform to the offerings laid out in the contract, you mustinform us through any of the means of communication (phone, email) provided forthat purpose.

Scalpers declares that it has adopted the necessary measures that, within its possibilities and the state of technology, allow the correct functioning of the website as well as the absence of viruses and harmful components. However, Scalpers cannot be held responsible for the following situations, which arelisted by way of example, but not limitation:

The continuity and availability of the contents. The absence of errors in such content and the correction of any defects that may occur. The absence of viruses and/or other harmful components. The damages caused by any person who violates Scalpers' security systems. The use that users may make of the contents included in the website. The use by minors of the website or the sending of their personal data without the permission of their guardians, being that the guardians are responsible for the use they make of the Internet. The introduction of erroneous data by the user or a third party.

Scalpers maytemporarily suspend, without prior notice, access to the website formaintenance, repair, updates or general improvement operations. Consequently, neither Scalpers nor any of the Group's companies shall be liable under anycircumstances for any damages that may arise from the lack of availability oraccessibility to the website or from the interruption in the operation of thewebsite. However, whenever circumstances permit, Scalpers will inform the user,with sufficient notice, of the date foreseen for the suspension of the contents.

Scalpers is the exclusive owner of the rights to its website and its social networks,therefore, all content, graphic design and codes that are part of https://en.gb.scalperscompany.com/ and its sub-domains are the exclusive property of Scalpers. Its reproduction, distribution, public communication, transformation or any otheractivity carried out with the contents is prohibited, even if the sources arecited, unless prior express written consent is obtained from Scalpers. Therefore, they are protected by Intellectual Property Law.

Scalpers does not grant any authorisation for the use of any kind of its intellectual and industrial property rights or any other property or right related to the website, and in no case shall access and navigation by users imply a waiver, transmission, license or total or partial assignment of such rights by Scalpers. Any use of such content not previously authorised by Scalpers shall be considered a serious breach of intellectual or industrial property rights and shall give rise to the legally established responsibilities.

Scalpers reserves the right to exercise against the user the corresponding legal and extrajudicial actions.

Scalpers is responsible for the processing of all its customers' data, which is why thecompany has a Processing Activities Register in which it indicates how itscustomers' data is securely processed and managed. Also, Scalpers guarantees the privacy and confidentiality in the treatment of its customers' data for thepurpose of trade and electronic recruitment.

Incompliance with current regulations, Scalpers assures that the data will bekept for the time strictly necessary to fulfill the services provided, as wellas the legal obligations.

The datawill also be processed in a lawful, loyal, transparent, adequate, relevant,limited, exact and updated manner. That is why Scalpers is committed toadopting all reasonable and relevant technical and security measures in orderto ensure that the data is deleted or rectified without delay when there are inaccuracies or errors.

Incompliance with data protection regulations, you may exercise your rights to access, rectify, limit, delete, transfer and oppose the processing of your personal data, as well as renounce the consent given for the processing of suchdata. The request should be sent to the following e-mail address: hola@scalperscompany.com.

Compliance by Scalpers with all, or part of, its obligations will be suspended in theevent of a fortuitous event or force majeure that prevents or delays compliance. The following, in particular, shall be considered as such, withoutthis list being restrictive: war, a pandemic, riots, insurrection, socia ldisturbances, strikes of any nature, and supply problems not attributable to Scalpers.

Scalpers shall inform the customer of any such act of God or force majeure within seven days of its occurrence. In the event that such suspension is prolonged beyond aperiod of fifteen days, the customer will then have the possibility to terminate the order in progress and then proceed to its re imbursement under the conditions provided in these General Conditions of Purchase or those others that the applicable regulations could, where appropriate, establish.

Scalpers reserves the right to modify the present general conditions to adapt them toany change or new regulation, for technical reasons, for changes in the services offered by Scalpers or for strategic business decisions of Scalpers. In these cases, the present webpage will provide reasonable advance notice of the changes to be made to the data protection policy and from when they willbegin to have full effect. No changes will affect orders that are in progress.

If the useris not satisfied with the changes, he or she must stop using the website. Theuse of the website after the changes have been made will imply the acceptance of the changes by the users.

For any doubt, suggestion, query or complaint about the online store, you can contact the Customer Service by any of the following methods:

Phone: +34955 440 707

Email: hola@scalperscompany.com

Postal  mail at  the  following address:  C/Isaac  Newton, 4  6th  Floor Seville,  41092. Spain.

In addition, we have official and internal Complaints Sheets available to consumers andusers, which can be submitted at the above address and email, or in any of ourphysical stores. You can request them by calling +34 955 440 707.

Scalpers Customer Service will attend and respond to your complaint as soon as possible, and in any case within a maximum period of one month.

This document sets out the conditions governing the use of this website https://en.gb.scalperscompany.com/.
The purpose of the SCALPERS entity is the retail sale offashion products, textiles, clothing and accessories. Please read carefully this Legal Notice as well as the Terms and Conditions of Contract, the Privacy Policy and the Cookie Policy.

This websitebelongs to SCALPERS FASHION S.L. (hereinafter,SCALPERS), the parent company of the SCALPERS FASHION Group (hereinafter, the Group), registered in the Commercial Registry of the province of Seville, Volume 3746, Companies Book, Page 20,Section 1, Sheet 53577, with its registered office in PCT Cartuja, Italian Pavilion. Isaac Newton Street, no. 4. Sixth floor in Seville, Spain (47092) and with NIF number B-91304501.

This Legal Notice regulates the access and use of the website that SCALPERS makes available to Internetusers. Therefore, access to the same implies the acquisition of user status andwith it, the acceptance of the conditions of use of the website. In the eventof disagreement with the conditions, you must refrain from using the website.

The user is informed, and accepts, that access to this website does notin any way constitute the beginning of a business relationship with SCALPERS

The visit to the website by the user must be made in a responsible manner and in compliance with current legislation, good faith, this Legal Notice and respecting the intellectual and industrial property rights owned by the Group.

The use of any of the contents of the website for purposes that are or could be illicit is totally prohibited, aswell as the performance of any action that causes or could cause damage or alterations of any kind not consented to by the company, to the website or its contents.

The Group reserves the right to carry out without previous notice the modifications that it considers opportune in its web, being able to change, to suppress or to add so much the contents and services that are lent through the same one as the form in which these appear presented/displayed or located inits servers.

The Website is a work of authorship protected by intellectual propertylaws. The Site as a whole, as well as the products sold on it, and each of itsintellectual property elements (such as texts, software, databases, animations,photographs, illustrations, sounds, graphics, diagrams, logos, trademarks,designs and models) are the exclusive property of SCALPERS. Therefore, the company worldwide is the only oneauthorized to use such intellectual property rights.

The partial or total use of the Site,mainly through downloading, reproduction, representation or dissemination forpurposes other than personal and private, whether commercial or non-commercial,is strictly prohibited. Violation of these provisions exposes you to thepenalties provided by law.

By using the "Sharing" featureoffered on the Site to publicize a SCALPERS branded product, event orcommunication you acknowledge and agree that the content made available forsharing may only be used for purely personal use, which disallows commercialuse on websites or pages and/or any other digital media for commercialpurposes.

The creation of hyperlinks to the Site mayonly be done with the prior written authorization of SCALPERS, which reserves the right to revoke such authorization atany time.

 SCALPERS cannot control all sites hyperlinked tothe Site, and SCALPERS disclaims anyresponsibility (including editorial responsibility) for access to such sitesand their content.

 SCALPERS is free to modify, at any time and withoutnotice, the content of the Site.

The Group makes every effort to provide the information contained onthe website in a truthful and error-free manner. In the event that at any timean error of this type occurs, beyond SCALPERS' control, it will be corrected immediately.

If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, SCALPERS will inform the customer of the existence of the error andthe correct price, and will also inform the customer of the right to withdraw from the purchase at no cost.

SCALPERS informs you that these General Conditions of Use may be modified at any time.These modifications are published online and are deemed to have been accepted without reservation when you access the Site following their publication. SCALPERS recommends that you consult this page regularly.

If one of the clauses of these General Conditions of Use is invalidated by the effect of achange in legislation or regulations or by a court decision, this will in noway affect the validity or compliance of the other clauses

The use of our website and contracts for the purchase of products through this website shall be governed by UK law.

Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts of the United Kingdom.

If you are contracting as a consumer, nothing in this clause will affect your rights as a consumer under current law.

Processing controller:

●       SCALPERS FASHION S.L. (from now on, Scalpers)

Processing purpose:

●       Informative web page.

●       Execution of the sales contract.

●       Manage registration and access to the private area of Scalpers.

●       Sending of promotions.

●       Management of queries, requests and/or applications through the Customer Service channels

●       Management of employees selection processes.

Legitimacy of processing

●       Express consent of the interested party.

●       Execution of a contract or application of pre-contractual measures.

●       Legitimate interest in data processing.

●       Fulfillment of legal obligations.

Data retention

●       The data will be kept for the time strictly necessary to fulfill the purposes collected; provided that the data subject does not revoke his/her consent, as well as for the fulfillment of legal obligations.

Target group

●       Personal data collected through the website will not be transferred to third parties. Without prejudice to those third parties that provide services to SCALPERS FASHION S.L., its subsidiaries or franchises. with the aim of managing the sale and purchase of Scalpers products, the contractual relationship and / or pre-contractual with the data subjects or to process requests made by them.

Rights of the data subjects

●       Access, rectify and delete data, as well as other rights, as explained in the additional information.

Additional Information

●       Additional and detailed information on Data Protection can be found in the attached clauses below.

ADDITIONAL INFORMATION ON DATA PROTECTION

Scalpers Fashion S.L., committed to transparency and legality in theprocessing of personal data of its customers and / or users, informs you thatit processes your personal data in compliance with the provisions of Regulation(EU) 2016/679 of the European Parliament and Council of 27 April 2016 on theprotection of individuals with regard to the processing of personal data and onthe free movement of such data (hereinafter "RGPD").

SCALPERS FASHION S.L., its subsidiaries and franchisees, market theirproducts in Europe under the SCALPERS trademark.Therefore, the personal data you have provided through any of the domains ofthe Scalpers website, its social networks or through any other communicationwith you will be subject to the Register of Processing Activities of SCALPERSresponsibility:

SCALPERS FASHION S.L., with postal address at: PCT Cartuja. Italian Pavilion. C/ Isaac Newton 4, 6thfloor. 41092, Seville, Spain.

Websites:

●      Main website: https://scalperscompany.com/

●      Subdomains:

○        https://en.gb.scalperscompany.com/

○       https://en.eu.scalperscompany.com

○        https://de.scalperscompany.com/

○        https://en.ww.scalperscompany.com/

○        https://pt.scalperscompany.com/

○        https://fr.scalperscompany.com/

○        https://cl.scalperscompany.com/

○        https://co.scalperscompany.com/

Otros dominios:

○       https://scalperscompany.mx

●      Profiles in social networks:

○      Pinterest

○       LinkedIn

○       Snapchat

○       Facebook

○       Instagram

SCALPERS FASHION S.L. has the following profiles in the main social networks on the Internet (Pinterest, LinkedIn, Snapchat, Facebook and Instagram).

SCALPERS FASHION S.L. acknowledges that it is responsible for processing the data of it users, followers, or persons who make comments through them. Likewise, SCALPERS FASHION S.L. is exoneratedfrom any type of responsibility derived from comments made by users and followers on its social networks.

SCALPERS FASHION S.L. You can use the profiles described above to inform your users of topics you consider of interest.

The personal data that the user may provide:

-         Identification details: Name and surname, date of birth

-        Contact details: E-mail address, postal address, telephone number.

-        Economic and transactional information: Payment or card details, information about your purchases, ordersand/or returns.

-        Connection and navigation data: Language, country from which you interact with us, etc.

-        Academic and employment data.

-        Images.

-        Information about your tastes and preferences.

-        Any other information or data you decide to share with us.

The completion of certain data is mandatory in order to conclude the sales contract with us. Not providing the requested personal data or not accepting this data protection policy means that it is impossible to purchase our products.

Depending on the purposes we will need toprocess some data or others, which in general will be, according to the case,the following:

-        The website is fully informative about theproducts offered by SCALPERS FASHIONS.L.

-         The collection and automated processing of data through the website will be carried out to collect all the data necessary to contract with us, and according to the circumstances, to enjoy services and/or promotions exclusively for members of the Partners in Crime loyalty program orthe Invite a Friend program.

-         Manage eventual selection processes through the"Work with us" section.

-         For commercial and marketing purposes, in order to manage subscriptions, send personalized information, show you advertising of your interest through the Internet and, in general, offer recommendations based on your interaction with us.

-         For analytical and statistical purposes on the navigation, accessibility and user experience of the website.

We inform you that the personal data obtained as a result of the formalization of the contract of sale of Scalpers products, as well as anyothers entered by you to access the services and / or exclusive promotions ofScalpers will be part of a Register of Activities and Processing Operations(RAT), which will be updated periodically in accordance with the provisions of applicable regulations and that all relevant safety measures have been taken inthis regard.

The user is informed of the possibility of withdrawing consent in the event that it has been granted for a specific purpose, without this affecting the legality of processing based on consent prior to its withdrawal.

The processing of your data can be based onthe following legal bases:

-         Express consent by users when contacting us through electronic means by any of thechannels provided for that purpose.

We may contact you by e-mail, phone calls,SMS or other equivalent electronic communication means regarding products,updates, incidents or information communications related to the functionalitiesof our website.

-        Necessary for the execution of the sales contract with us.

The personal data you provide will be processed with the purpose of identifying you as a user on our website and manage the development, implementation and execution of the contract of sale of the products you havepurchased. The data will be kept for the duration of our business relationship,and once it has been concluded, it will be kept blocked for a period of 4 yearsin order to deal with any possible complaints. The legal basis for theprocessing of these data is the fulfilment of the contractual obligations that you assume when you acquire our products.

-         Express consent in relation to the sending of communications when subscribing to any ofour loyalty programs.

So that we can inform you about theadvantages of belonging to our Clubs such as: accumulate points for purchases made, enjoy free arrangements in seasonal garments, be informed of events (ownand third party) as well as scoops, promotions, greetings and details customizedto your tastes. The non-acceptance of this purpose entails not enjoying theseadvantages. The personal data provided will be kept as long as you do not askus to cancel your membership, since until that moment we will understand thatyou are still interested in belonging to the club.

-        Express consent for the sending of commercial communications about products and newsand for the generation of user profiles.

Your personal data may also be processedfor the purpose of generating user profiles, (for which we will usesegmentation procedures according to gender, interests or purchasing behavior)and to send you, by electronic, postal and telephone means (including alerts by SMS, or other similar means of messaging) personalized commercial informationthat may be of interest to you about the products or services related to those offered by SCALPERS FASHION S.L. or any of its subsidiaries or franchises, provided that you have given your consent by checking the box for subscriptionto our newsletters. The legal basis for the processing of data for this purposeis the consent you give us by checking the corresponding subscription box, soyou must check the authorization box if you want us to process your data forthis purpose.

-        Necessary for the application of pre-contractual measures in the case of possibles election processes opened by SCALPERS FASHION S.L. or any of its subsidiaries or franchises.

-         Compliance with legal obligations for fraud prevention, communication with Public Authorities and third party claims.

The processing of the data with the described purposes will bemaintained during the time necessary to comply with the purpose of itscollection, as well as for the fulfillment of the legal obligations that derivefrom the processing of the data. Without prejudice to the fact that theconservation is necessary for the formulation, exercise or defence of potentialclaims and/or whenever permitted by the applicable legislation.

SCALPERS FASHION S.L. undertakes to cease the processing of personal data once the conservation period has expired, as well as to duly block them in ourdatabases.

You can object to the processing of your data for commercial purposes by sending an e-mail to: dataprotection@scalpers.com.es. You can also request to UNSUBSCRIBE from commercial communications through a link that appears inevery newsletter you receive. Once you have requested the cancellation of yourdata, they will be blocked for a period of 3 years, available only to Public Administrations, Courts and Tribunals to deal with possible claims, after which the data will be deleted.

In general, SCALPERS FASHION S.L. will not transfer personal data to thirdparties, except in those situations where the data may be transferred to other subsidiaries orfranchises of the SCALPERS FASHION group, or other collaborators that provideservices to the group, with the purpose of managing the provision ofservices, the contractual and/or pre-contractual relationship with theinterested parties or processing requests made by them. For informationpurposes but not limited to, the following recipients are indicated:

-         ShopiFy. CRM store management that has its serversin Canada. For more information please consult the following policy: https://www.shopify.com/legal/privacy.

-        ODOO. Integrated ERP software, for companymanagement. For more information. https://www.odoo.com/es_ES/privacy

-         GooglePay: Payment Platform. If you need more information you can see it throughthe following link: https://policies.google.com/privacy

-         AmazonPay: Payment Platform. If you need more information you can see it throughthe following link: https://pay.amazon.es/help/201212490

-         Klaviyo: Email marketing to carry out campaigns. If you need more information youcan do it through the following link: https://www.klaviyo.com/legal

-         Multibank: Company to make payments in Portugal. If you need more information youcan see it through the following link: https://www.multibanco.pt/privacidade/

SCALPERS FASHION S.L., as well as its subsidiaries and franchises, endeavors to guarantee the security of personal datawhen it is sent outside the company and ensures that third party serviceproviders respect confidentiality and have adequate measures in place to protect personal data. These third parties are required to ensure that theinformation is handled in accordance with European data privacy regulations. Insome cases, the law may require that personal data be disclosed to public bodies or other parties, but only what is strictly necessary for thefulfillment of such legal obligations will be disclosed.

In general, data is stored outside the EU, specifically on Google Cloud servers in the USA and ShopiFy in Canada.

In order to guarantee a sufficient level of protection for those sent to third countries outside the EU, SCALPERS S.L. will take sufficient technical and organizational measures

You may direct your communications and exercise your rights by sending a written communication to the following e-mail address: dataprotection@scalpers.com.es

By virtue of what is established in the regulations on data protection you canrequest:

-         Right of access:you can ask for information about the personal data we have about you.

-         Right of rectification:you can communicate any change in your personal data.

-         Right to delete and forget: you can request the deletion of your personal data after they have beenblocked.

-         Right of limitation to the processing: it supposes the restriction of the processing of the personal data.

-         Right to oppose: you can withdraw your consent to the processing of your data by opposing theirfurther processing.

-         Right to portability: in some cases, you can request a copy of the personal data in a structured,commonly used, machine-readable format for transmission to another manager.

-         Right not to be subject to individualized decisions: you can request that decisions not bemade based solely on automated processing, including profiling, which produceslegal effects or significantly affects the data subject.

In some cases, the request may be refused if you ask for the deletion of datanecessary to comply with legal obligations. Also, if you have any complaints about the processing of your data you can file a claim with the data protection authority.

The user is solely responsible for the veracity and correctness of the data communicated to the company, exonerating SCALPERS FASHION S.L. from any responsibility in this regard. Users guarantee and are responsible, in anycase, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information. Neither SCALPERS FASHION S.L. nor any of its affiliates and/or franchises are responsiblefor the veracity of information that is not of their own making and for whichanother source is indicated, and therefore neither does it assume anyresponsibility for hypothetical damages that could arise from the use of said information.

Both SCALPERS FASHION S.L. and its subsidiaries and franchises have adopted the legally required levels of security for the protection of personal data, and seek to install those additional technical means or measures available to them to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to SCALPERS FASHION S.L.

SCALPERS FASHION S.L.'s websites and RRSS use cookies, in order to optimize and personalize your navigation. Cookies are physical files of information that are hosted inthe user's own terminal. The information collected through cookies is used to facilitate the user's navigation through the portal and to optimize the browsing experience. The data collected through cookies may be shared with thecreators of the same, but in no case will the information obtained by them be associated with personal data or data that can identify the user. However, ifthe user does not wish to have cookies installed on his/her hard drive, he orshe has the possibility of configuring the browser in such a way as to prevent the installation of these files. For more information, please refer to our Cookie Policy.

Security breaches can be caused by workers, third parties or computer errors. Therefore, we are legally obliged to notifythe data subjects if their personal data has been seriously affected within a maximum period of 72 hours. In addition, users will be notified as soon as these curity breach is resolved.