Orders within the United Kingdom are delivered within approximately 2-5 working days from the order confirmation.

Delivery is FREE for orders with a cost of £90. For orders with a total cost of less than £90, standard delivery charges for the United Kingdom will be of £12.

You will receive various notifications via email during the shipping process. If you have an account, you can use “My orders” if you wish to find out the status of your order. You will receive the tracking number as soon as your order leaves our warehouse, making it easier to follow your parcel.

Once payment has been completed, you will receive a confirmation email containing the order details. If you do not receive this email, you should contact our customer services department at hola@scalperscompany.com

The delivery country must also coincide with the store from which you are purchasing. In the top right-hand corner of the webpage, you can change the store for purchases with a delivery address outside Spain.

Deliveries to non-EU countries will be subject to additional customs and/or import charges in addition to the total order cost. The charges are to be paid by the order recipient.

If you have a Scalpers promotional code, you will be able to enter it before completing your order, on the “Order Summary” page. Enter the promotional code and click ‘Apply discount code’. If the discount code is valid, the discount will be applied in the order summary.

Scalpers promotions (discount codes) are limited to one per person and per online order. Promotional codes cannot be combined. In the case of returns or exchanges, the value of the coupon will not be returned. The coupon cannot be exchanged for money.

Debit or credit cards issued by Spanish financial institutions supported by the secure payment platform provided by Redsys: Visa, MasterCard, Maestro - PayPal

Once all the information provided has been confirmed as being correct, payment of your order is made in real time via TPV Virtual/Paypal. Scalpers Fashion SL guarantees that all data relating to the payment method used will be treated with maximum security and confidentiality and that all sensitive information will be communicated as SSL encryption. SSL encryption guarantees secrecy through the use of encryption key dialog. Both the payment platforms used on the website and the company itself have adopted fraud prevention measures and controls. These controls consist of the analysis of the order characteristics and the way in which the payment method is used. Occasionally, Scalpers Fashion SL may require you to provide specific details or additional information as a means by which to guarantee that the transaction is not fraudulent.  The company reserves the right to cancel or amend the order if it is considered to be fraudulent, or in the event of failure to provide any additional information required to confirm that the order is genuine. Scalpers Fashion SL does not control nor does it accept liability for any damages that could be caused by the application of the anti-fraud policies or measures that are approved by the different suppliers or issuers of means of payment. For more information regarding the payment methods used on our website, you can use the following links: Paypal: https://www.paypal.com/es/webapps/mpp/ua/useragreement-full Redsys: http://www.redsys.es/ Paypal Redsys

You have 30 calendar days from receiving your order to return it. The product must be returned in the same conditions in which it was received; correctly labelled and with no apparent signs of use.  Scalpers reserves the right not to accept any item that is not in perfect condition. To exchange your item for a different size you have to process a return and place a new order

Take the item and the document sent with the order, or confirmation email, to one of our stores. The items you wish to return will be sent to our offices in order for the refund to be processed using the same payment method used to make the purchase.

To process a return you have to send your original order to our central warehouse located in Seville. Customers are solely responsible for all shipping charges.

Follow the steps below for online returns.

Step 1. Place the items you wish to return in a box, alongside the delivery receipt. If you do not have this receipt, you can also print the order confirmation email, or if you are registered with en.gb.scalperscompany.com/ you can find the order confirmation in “My Account”. Do not forget to include one of these receipts with the item you wish to return. If we do not have one of them, it will be impossible to identify you and successfully offer you a refund.

Step 2. Take the parcel to a post office or mailing centre and request proof of postage. You must retain the proof of purchase until you receive the requested refund. Unfortunately, we can only offer a refund for returns if we receive the proof of postage. Give the courier the correctly sealed and packaged item.

Step 3: Send your order to the following address:

 

SCALPERS FASHION, S.L.

P.I. La Isla

C/ Rio Viejo, 50

41700 Dos Hermanas

Sevilla

 

Step 4. Refund: Once your item arrives at our central warehouse, the Customer Service department will be in contact with you to confirm the refund. Refunds take approximately 15 days. Please note this may take longer at Christmas or during the sales.

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days:

At our stores. Remember that this service only allows you to change the size; you cannot change the colour or model.

You can also arrange to have the new size sent to your address. In order to do so, you will need to follow the aforementioned steps and state that the reason for returns is “Change size”, along with the correct size. Once we receive the return, the customer services department will be in contact with you to confirm that the new size has been sent out to you. This service does not incur delivery charges.

Should you receive an incorrect or faulty item, please email us at hola@scalperscompany.com so that we can arrange your return and collection of the item for you free of charge. However, if you prefer to return the item to us, shipping costs will be at your expense.

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days.

Once your return arrives at our central warehouse, the Customer Service department will be in touch with you to confirm the return. The processing time for returns is approximately 15 working days. This period may be longer at Christmas time or during the sales.

Refunds for returned items will be made using the same payment method used for the purchase.

You can register via the user menu by clicking “Create an account”. You only need to fill out the contact form.

As a registered user, you will be able to shop without needing to fill out your details each time. On your user profile, you can check the status of your orders at any time, as well as your purchase history.

We will also keep you up to date with news, updates and promotions, exclusively for registered users.

The gift card (the Card) is the property of its issuer (hereinafter, SCALPERS), whose identity appears on the physical Card itself, with its holder being a mere depositary thereof.

The Card in Spain is available in the following formats:

Physical card for sale at the physical points of sale SCALPERS (SCALPERS Stores). Issuer holder SCALPERS FASHION S.L.

Physical card for sale on the website scalperscompany.com. Issuer holder SCALPERS FASHION S.L.

These general terms and conditions of use govern the relationship between: SCALPERS FASHION S.L. and the purchaser of a Card when purchasing a Card in a SCALPERS Store or when a Card is used to purchase items for sale in a SCALPERS Store; The Card is at all times the property of the issuer of the Card (referred to in these terms and conditions as SCALPERS) who for Cards purchased from a SCALPERS Store. The Card can be used to purchase any item for sale in any of the SCALPERS Stores. The Card cannot be used in any other stores or countries or through scalperscompany.com

The Card can be purchase in our stores or in our website. The initial opening balance for the Card can be paid by any of the means of payment accepted at the relevant SCALPERS Store but not by means of another Gift Card.

The balance on the Card shall not at any time be refunded, or exchanged for cash except

(i) in accordance with your legal rights, for example, in the event that the Card is defective, or not of satisfactory quality, at the time of purchase; or (ii) if the Card is unused, purchased in the United Kingdom and returned to SCALPERS: within 30 calendar days from the date of purchase in the case of a physical Card purchased at any SCALPERS Store in the country where it was bought.

Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.

The Card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the Card has been used up. After using the Card, the remaining balance on the Card available shall be the difference between the balance available prior to the purchase and the relevant amount used up in such purchase.

The remaining balance on the Card is shown: on the cash register receipt every time a purchase is made with the Card at a SCALPERS Store; The remaining balance of the Card may at any time be checked at a SCALPERS Store. Unless evidence is given to the contrary, the balance of the Card shall be as stated on the cash register receipt in respect of the last purchase made with the Card. Where the purchase price is in excess of the available balance on the Card, the difference may be paid through any other payment means accepted at the relevant SCALPERS Store.

The available balance will appear each time a purchase is made with the Card on the receipt, in case of purchase at one of the SCALPERS stores. It can be consulted at the checkout in any of our stores. Unless proven otherwise, the balance available on the Card at any time will be determined by the cash used in the SCALPERS stores.

Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.

Vouchers issued by SCALPERS FASHION S.L., which will be issued in-store, in the event of a refund for products purchase in SCALPERS stores. The refund methods outlined in this section are essential prerequisites and are therefore considered expressly accepted with the acquisition and/or use of the Card.

The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. A damaged, altered or cancelled Card shall not be accepted as a method of payment by SCALPERS and SCALPERS shall not replace any Card that is lost, stolen or damaged except in accordance with your legal rights, for example, if the Card is defective, or not of satisfactory quality, at the time of delivery or in the case of a change of format of the Card.

The Card shall be valid for three years from the date of purchase, in respect of the physical Cards purchased at any SCALPERS Store. At the expiry of the validity period, the Card cannot be renewed, or used to purchase goods, nor shall any unused remaining balance in the Card be claimed.

The loyalty programme PARTNERS IN CRIME has benefits for you. By signing up for it, you'll be able to get and use your Partners in Crime money (hereinafter "PIC Money") earned with your purchases (except in outlets and purchases on our website) and enjoy added benefits like exclusive promotions.

The PARTNERS IN CRIME card (hereinafter "PIC card") is personal and non-transferable and must be in the name of an individual of legal age. The Loyalty program PARTNERS IN CRIME is regulated by the General Conditions contained in this Agreement, which the members have to consent to and comply with.

In Scalpers stores when you make a purchase or on the website,  you must read the General Conditions, providing the requested personal data and accept the General Conditions by signing the RGPD form which will be made available to you. Once you've been added to the programme, we'll send you a registration receipt.

The stated Conditions will stay stored on an electronic device, which are available in English and can be consulted at any time on scalperscompany.com.

You will have a copy of the conditions in SCALPERS retail shops and on the site scalperscompany.com. By identifying yourself as a member, making a purchase in the shops, will in any event, mean knowledge and acceptance of this Agreement.

The owner of the loyalty programme PARTNERS IN CRIME is the company SCALPERS FASHION S.L. You only have the obligation to:
 
- Present the identification document if the shop assistant requires it.
- Keep and use your PIC card correctly. Should you lose it or if it is stolen, quickly report it to the Customer Service Centre.
- Return your PIC card if SCALPERS FASHION S.L. requests you to do so or when it is obsolete or has been replaced by another one.

SCALPERS has the obligation to:

- Maintain the confidentiality of the information provided in the request for the card and its updates.

- Attend to the member through the Customer Service Centre, by telephone at +34 955 44 07 07, between 10am and 7pm Monday to Thursday, and 9am to 6pm on Fridays. It will also attend to the member via the email address pic@scalpers.com.es.

The PIC member must show their PIC card or identify themselves at the checkout each time they make a purchase in any of the SCALPERS shops in Spain (except for department stores). The amount of the purchases will be registered on the card. Each member will get PIC Money based on the amount of purchases made. Purchases can not be registered after they are made. For the purpose of the overall calculation of the purchases, all purchases made on the same date in the same SCALPERS shop will be considered the same purchase.  PIC Money can be used in any SCALPERS shop located in your country (except for department stores and outlets): a day after the purchase or on the same day, when the purchase has been made in another shop.

If a purchase is returned, whether fully or partially, you will need to show your PIC card, National Identity Number (DNI) or Spanish Identification Number for Foreigners (NIE) along with the purchase receipt to cancel the PIC Money you've accumulated with that purchase. In the case where PIC Money was used in the purchase, the PIC Money will be returned as follows: the PIC Money used in the purchase will be fully returned to the PIC card.

The member will be notified of the PIC Money obtained, via the purchase receipt in the Scalpers retail shop. The PIC Money earned can only be exchanged for Scalpers products. If the amount of PIC Money used is more than the amount of the purchase, the difference will be lost. The expiry date for the PIC Money will be twelve months after the first purchase. Every time it is used the member's balance will go back to zero.

When purchasing a gift card you can: earn PIC Money, but you cannot use the PIC Money or any other Club discount. When paying with a gift card you cannot: earn or use PIC Money and/or any other Club discount.

The member is not liable for wrongful use of the card from the moment they have reported (in accordance with their second obligation) its theft or lost, except in cases of fraud or culpability.

SCALPERS FASHION S.L., will be able to revoke the PIC card if any of the member's obligations are not met, by written notification for that purpose, if fraudulent, speculative or bad faith acts are detected in its use. The member can also cancel the PIC card at any time, informing SCALPERS FASHION S.L. in writing (by post or email) and including a copy of their National Identity Document or Spanish Identification Number for Foreigners (NIE). Cancellation of the card will result in the loss of all the rights related to using it. SCALPERS FASHION S.L. reserves the right to cancel the PARTNERS IN CRIME programme at any time. In this case, the member will have the right to use PIC Money for the three months following the programme's cancellation date, which will be communicated through scalperscompany.com and/or at points of sale.

SCALPERS FASHION S.L. will be able to modify these conditions if it communicates this to SCALPERS members, a requirement that the parties expressly agree will be complied with by the publication of the variations on scalperscompany.com and/or points of sale. If the member was not in agreement with the changes they can return their card to SCALPERS FASHION S.L. to proceed in cancelling it.

The information provided by the application for the PIC card and its updates will be confidentially stored in a SCALPERS FASHION S.L. client file.The member signing the application authorises this information to be processed in relation to the performance of this agreement, which includes SCALPERS sending advertising and promotional messages on any of its products by any means (post, phone, email, text message, Internet or any other electronic means) in the case where it has been authorised on the RGPD form.

In accordance with you being added to the Programme, you can authorise the prompt sending by SCALPERS of advertising and promotional communication by any means (post, phone, email, text message, internet or any other electronic means) from other companies which our company has signed partnership agreements with, to offer the card-holder goods, services and promotions which could interest them concerning: financial, insurance, fragrance, jewellery, book and CD, sport, household, food and drink, department store, leisure park, museum, show and performance, travel, petrol, health, automobile, telephone, internet, computer, hotel, video game, NGO, gift, cosmetic and hair dressing products. Filling in all of the information requested by PARTNERS IN CRIME is required.

The member has the right to access this information, being able to alter it, delete it, object to it or request limiting its processing or portability, in accordance with what is set out in applicable data protection legislation by writing to the entity in charge of the file: SCALPERS FASHION, S.L., PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, Spain, email: dataprotection@scalpers.com.es, including a copy of their National Identity Document (DNI) or other documentation.

The purpose of this document is to establish and regulate the rules of use as well as the safeguarding of data of the website scalperscompany.com, which is to be understood as all the pages and the content thereof belonging to the entity SCALPERS FASHION S.L., (hereinafter, SCALPERS).

The use of this page, contracting of the services made available to users through such and any sales transactions carried out in our virtual shop all imply your full, unreserved acceptance of all of the clauses and stipulations contained in these Terms and Conditions of Use and Sales Terms, for which reason you should be aware of the importance of reading them.

In any case, if you have not read and accepted these Terms and Conditions of Use and Sales Terms and/or do not agree with them and with the Privacy Policy, please do not place an order.

As explained above, the use of this page, contracting of the services made available to users through such and any sales transactions carried out in our virtual shop all imply your full, unreserved acceptance of all of the clauses and stipulations contained in these Terms and Conditions of Use and Sales Terms.

 

In addition to said Terms and Conditions of Use and Sales Terms, the online sales process in Spain taking place through this website will be regulated by the Spanish legislation in force at any given time.

Los datos de la entidad titular del presente sitio web son los siguientes:

- Titular: Scalpers Fashion S.L.

- C.I.F.: B-91304501
- Datos registrales: Registro Mercantil de la provincia de Sevilla Tomo 3746, Libro Sociedades, Folio 20, Sección 1ª, Hoja 53577
- Domicilio Social: Calle Isaac Newton nº 4, 6ª planta. Pabellón de Italia. 41092- Sevilla
- Contacto: E-mail de contacto: hola@scalpers.com.es, Teléfono: +34955440707

The purpose of the entity SCALPERS FASHION, S.L. is the retail sale of fashion, textile, clothing and accessory products.

The language used by SCALPERS on the website will be Spanish, without detriment to the use of other national or autonomous languages to facilitate users' use and browsing thereof. Nonetheless, SCALPERS shall not be liable for users' lack of understanding of the language of the website, nor for any consequences thereof.

 

SCALPERS reserves the right to change the sales offer presented on the website (changes to products, prices, promotions and other commercial and service terms and conditions) at any time.

 

SCALPERS makes every effort within its means to offer the information contained on the website in a truthful manner with no typographical errors. In the event that any error of this type should occur at any time, despite SCALPERS' best efforts to avoid such, we will proceed immediately to correct such. Should there be any typographical errors in any of the prices shown that should result in your making a purchase decision based on said error, SCALPERS will notify you of said error and you will be entitled to cancel your purchase free of charge.

The content of the SCALPERS website may occasionally show provisional information on certain products. In the event that the information provided should not correspond to the characteristics of the product, you will be entitled to cancel your purchase free of charge.

Formalisation of purchases

 

Once your order has been placed, which in any case requires acceptance of these Terms and Conditions of Use and Sales Terms and confirmation of the purchase, SCALPERS will send you an email confirming the details of the purchase made.

All product prices indicated on the website include VAT and any other taxes that should apply.

 

Purchases that are to be delivered within the territory of any European Union member state will be subject to VAT. Purchases that are to be delivered to territories of States that are not members of the European Union, or to the Canary Islands, Ceuta or Melilla, will be exempt from VAT.

 

The shipping cost is indicated in the breakdown when placing your order.

 

Additionally, products added to your basket will always reflect the most recent price shown on the product details page. This price may go up with respect to the price shown at the time you added the product to your basket. Therefore, the fact that you have added a product to your basket does not mean that you can buy it for the price shown at that time. On the other hand, it is also possible for the price of a product to go down after you have added it to your basket.

 

If an error is detected in the price of any product requested before we send it to you, even if you have received the purchase confirmation email, we will proceed to the immediate rectification thereof, whereby if the correct price is lower, we will refund you the difference and if the correct price is higher, we will contact you and offer you the option of confirming your order at the correct price or cancelling your order. We are under no obligation to supply any product at a lower price when we have made a pricing error and notified you of the error before sending you your order.

You undertake to pay when placing your order.

 

The purchase receipt corresponding to the purchase order will be available for you to view in the "my account" section of the website in "my orders and returns".

 

The amount corresponding to your order must be paid via credit or debit card (Visa, MasterCard, American Express, Visa Electron and/or other similar cards) or through PayPal. The issuing bank of the card used to make the payment must obligatorily be a Spanish financial entity.

 

In the event of any undue or fraudulent charge on the card used for the purchases, please notify SCALPERS as soon as possible via email or telephone so that we can take the appropriate action.

SCALPERS uses the maximum security measures commercially available in the sector. Additionally, the payment process operates on a safe server using the SSL (Secure Socket Layer) protocol. With the SSL protocol, the safe server establishes a connection through which the information is transmitted encrypted using 128 bit algorithms, which ensures 1. That you are sending your data to SCALPERS' server centre and not to any other that might attempt to pose as this.

2. That your data is transmitted to SCALPERS' server centre encrypted, avoiding any possible reading or tampering by third parties.

Additionally, SCALPERS declares that it does not have access to confidential data in relation to the payment method used. Only the Redsys "Sabadell" payment platform and PayPal have access to this data for the purpose of managing the payments and charges, which are inaccessible to other third parties.

The shipping costs will depend on the total purchase amount and the delivery point. The shipping costs may be paid by SCALPERS where there is a promotion that specifies this advantage. These free shipping promotions are normally subject to a minimum purchase amount.

 

Deliveries to the Canary Islands, Ceuta and Melilla  will be subject to customs and/or importation costs in addition to the order amount. Canary Islands (approx.) €18 DUA + 7% IGIC. Ceuta y Melilla (approx.) €18 DUA + 7% clothing / 10% footwear IPSI. Customers pay the corresponding customs and/or importation costs. Customers pay the corresponding customs and/or importation costs.

 

For international shipping, write to us at hola@scalpers.com.es or call +34955440707 to find out the shipping cost. (For international shipping, please contact us at hola@scalpers.com.es or call +34955440707).

SCALPERS undertakes to deliver products in perfect condition to the address you specify on the order form and which must in any case be found on the Spanish mainland or in the Balearic Islands. In order to optimise delivery, we ask that you please provide an address to which the order can be delivered during normal working hours.

The order will be sent to the delivery address you give us, provided this is in Spain (mainland and Balearic Islands). This can be different from your billing address.  

 

SCALPERS accepts no liability for any errors in delivery when the delivery address you provided on the order form does not correspond to reality or has parts missing.

The established estimated period for delivery is from 24 to 48 working hours from the time you place your order. This estimated period is merely a guide and may vary, particularly during sales and over Christmas and Black Friday. You will not be entitled to any compensation for such delays. For orders to Ceuta, Melilla, the Canary Islands or the Balearic Islands, the estimated transit period for express delivery is 2-3 days and for international deliveries this is 2 to 7 days, depending on the destination country.

 

For more information, it is important to bear in mind that the procedure during this time is as follows: confirmation of the validity of the order, preparation of orders and shipping through a courier company (SEUR). Once the order is on its way, SEUR will notify you via SMS or email to confirm that the order has left our warehouses and should be delivered to the address provided when placing the order within a period of 24 to 48 hours.

 

These are average periods and therefore estimates. For this reason, they may vary for logistical reasons or as a result of force majeure. In cases of delayed delivery, SCALPERS will notify you once it becomes aware of this.

Deliveries are considered complete from the moment the courier company makes the product available to you, indicated through the control system used by the courier.

In the event of delivery delays attributable to SCALPERS, you may cancel your order in accordance with the procedure described in the "returns procedure" section. Cases where the courier has tried to deliver your products within the agreed period but has been unsuccessful for reasons attributable to you will not be considered delayed delivery.

The same SMS/email informing you that the product has left SCALPERS' warehouses will provide the shipping number and customer service number of the courier company responsible for the delivery so you can contact them in the event of any incident in the delivery to resolve such.

Should you be absent at the time of delivery, the courier company will leave a note indicating how to proceed to collect the package. 3 SMS will be sent to you indicating where and how you can pick up your package to guarantee that delivery takes place.

Should 15 working days elapse after the order goes out for delivery without delivery being possible, the package will be returned to SCALPERS' warehouse and you will bear the shipping and return costs of the merchandise, in addition to any possible associated handling fees. These costs will be deducted from the purchase price of the returned order which will be refunded.

If the reason for which delivery could not take place is that the package has been lost, our courier will begin an investigation. In these cases, the response times of our couriers tend to be between one and three weeks.

Please check the condition of the package in front of the courier agent delivering the requested product on behalf of SCALPERS and indicate any anomaly you should detect in the packaging on the delivery slip. If, on checking the product subsequently, you should detect any incident such as blows or signs that it has been opened or that any damage has occurred during shipping, you undertake to notify SCALPERS of this fact via email as soon as possible and within a maximum of 7 working days of delivery.

Availability of the product

 

The details regarding stock availability in the physical and online shops shown on our website are there purely as a guide and may vary.

SCALPERS will do everything in its power to meet users' demand for products. However, due to causes out of the control of SCALPERS, such as human error and incidents in the IT systems, the amount actually available in our inventory may occasionally be less and we may not be able to carry out the sale.

Should an incident occur in relation to supply or should there be none of a particular product left in stock, you will be informed as soon as this is detected and we will proceed to refund the cost of the unavailable product or products. Scalpers will refund the corresponding amount without undue delay and, in any case, within a period of 14 calendar days. The refund will be made using the same payment method used for purchase.

In the event that one product in an order should be unavailable but the others available, you will be informed of the partial cancellation of your order via telephone or email. Partial cancellation of the order due to lack of availability does not entitle you to the total cancellation of the order. If said partial cancellation should result in your wishing to return the product(s) delivered, please follow the instructions in the returns section.

 

Returns policy and product guarantee

Conditions

 

The returns conditions mentioned do not affect the legally-recognised rights of consumers and users in relation to guarantees and after-sales services, which shall be governed by the regulations in force at any given time.

If, for whatever reason, you should be unsatisfied with your order or if you should receive another product by mistake or find any type of defect, you can return this within the following 30 days. There are various conditions a product must meet in order to receive a refund:

It must not be used. It must not be damaged in any way. It must still have its label on and the packaging must be the same box it was sent in or something similar so as not to damage the content.

 

Returns procedure

 

At SCALPERS we care about the satisfaction of our customers, which is why we always try to facilitate the purchase processes carried out on scalperscompany.com. You'll find our sales, exchange and returns conditions below. Nonetheless, should you have any questions, please do not hesitate to contact us; we will be delighted to help you resolve any doubts as quickly as possible.

Conditions for exchanges/returns

 

You have 30 days from the receipt of your order to return or exchange any items, free of charge, both in a store and online. The Scalpers product should be in the same condition as when your received it; without signs of use, all labels attached and in the original packaging. We cannot accept the return any item that is not in perfect condition. You can choose one of the following returns options:

 

Returns at your local Scalpers store

Take the item and the document sent with the order, or confirmation email, to one of our stores. The items you wish to return will be sent to our offices in order for the refund to be processed using the same payment method used to make the purchase.

Returns via post

Follow the steps below for online returns. Remember, we do not accept prepaid postage returns.

Step 1. Prepare your returns. Place the items you wish to return in a box, alongside the delivery receipt. If you do not have this receipt, you can also print the order confirmation email, or if you are registered with scalperscompany.com you can find the order confirmation in “My Account”. Do not forget to include one of these receipts with the item you wish to return. If we do not have one of them, it will be impossible to identify you and successfully offer you a refund.

Step 2. Tick the box that best describes the reason for the return and includes this document in the parcel.

Step 3. Take the parcel to a post office or mailing centre and request proof of purchase. You must retain the proof of purchase until you receive the requested refund. Unfortunately, we can only offer a refund for returns if we receive the proof of postage. Give the courier the correctly sealed and packaged item.

Step 4: Send your order to the following address:

SCALPERS FASHION, S.L.
I. La Isla
C/ Rio Viejo, 50
41700 Dos Hermanas
Seville - Spain

Step 5. Refund: Once your item arrives at our central warehouse, the Customer Service department will be in contact with you to confirm the refund. Refunds take approximately 15 working days. Please note this may take longer at Christmas or during the sales.

Refunds for returned items will be made using the same payment method used for the purchase.

Need a different size?

If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days:

At our stores. Remember that this service only allows you to change the size; you cannot change the colour or model.

You can also arrange to have the new size sent to your address. In order to do so, you will need to follow the aforementioned steps and state that the reason for returns is “Change size”, along with the correct size. Once we receive the return, the customer services department will be in contact with you to confirm that the new size has been sent out to you. This service does not incur delivery charges.

Refunds

Once your return arrives at our central warehouse, the Customer Service department will be in touch with you to confirm the return. The processing time for returns is approximately 15 working days. This period may be longer at Christmas time or during the sales.

Refunds for returned items will be made using the same payment method used for the purchase.

Returns policy

In order for us to accept a return, the items must be in perfect condition, with the exterior and interior labels still attached, as well as the original packaging. It is only possible to process returns of products that are bought via the online shop.

We do not accept returns or exchanges of underwear such as socks or boxers, nor “wardrobing”.

If you wish to return a product purchased as part of a promotion when you buy one or more items, Scalpers will refund the cost of the product, deducting the relevant offer. If the promotion is a gift item, the customer should include the gift item together with the product for return.

Terms and conditions of use for discount codes.

 Only one discount coupon may be used per order and per shopping basket.

Coupons are non-refundable, they can be used for a single purchase of one or more products acquired through scalperscompany.com which will benefit from the coupon and cannot be exchanged for cash. The terms and conditions in relation to the validity of the coupon are included with each coupon.

 

If you have a Scalpers promotional code, you will be able to enter it before completing your order, on the “Order Summary” page. Enter the promotional code and click ‘Apply discount code’. If the discount code is valid, the discount will be applied in the order summary.

Scalpers promotions (discount codes) are limited to one per person and per online order. Promotional codes cannot be combined. In the case of returns or exchanges, the value of the coupon will not be returned. The coupon cannot be exchanged for money.

Cancellation of orders.

 SCALPERS does not accept order cancellations over the phone or via email. To cancel your order you need to go to the "my account" section and proceed to return this.

As a SCALPERS customer, you undertake to always provide truthful information in the details requested on user registration and order forms and to keep these updated at all times. You undertake to accept all the provisions and terms contained in these General Terms of Contract with the understanding that these reflect a desire to provide the best possible service for the type of activity SCALPERS carries out.

You declare that the bank details provided in the purchase process belong to you or that you have authorisation from the legitimate owner to use such.

 For any discrepancy, dispute or disagreement that cannot be resolved through agreements reached between the parties, said parties expressly renounce any other jurisdiction that may correspond to them and submit themselves to the jurisdiction and competence of the Courts and Tribunals of the city of Seville.

In compliance with the content of Law 34/2002 dated 11 July, on Services for the Information Society and Electronic Commerce (LSSICE), the general details are given below of the website www.scalpers.es

Business name: Scalpers Fashion S.L.  N.I.F.: B-91304501 Entered in the Business Register of the province of Seville Volume 3746, Company Book, Folio 20, Section 1, Sheet 53577. Address: Julio César 3, 2 Planta 41001, Sevilla. Telephone: +34955440707. Fax: Contact address: Julio César 3, 2 planta 41001 Sevilla. Contact email: dataprotection@scalpers.com.es

Business name: Scalpers Fashion S.L. N.I.F.: B-91304501 Entered in the Business Register of the province of Seville Volume 3746, Company Book, Folio 20, Section 1, Sheet 53577. Address: PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, España. Telephone: +34955440707. Fax: Contact address: PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, España. Contact email: dataprotection@scalpers.com.es

Compliance of contractual obligations accepted when acquiring our products The personal details you provide us with will be processed in order to identify you as a user of our website and to manage the creation, compliance and performance of the purchase contract for the products or services you acquire. The details will be held as long as this commercial relation is valid and, once terminated, shall be blocked for a period of 4 years to respond to any potential claims. The legal grounds for processing these details are compliant with the contractual obligations. We may contact you by email, phone call, SMS or other equivalent electronic media in relation with products, updates, issues or news items related with the operation of the web, as long as these are necessary for our services to operate correctly. To manage your membership of our Loyalty Programme ‘Partners in Crime’, we would like to be able to tell you about the advantages of belonging to our Clubs, such as: accumulating points for your purchases, enjoying free adjustments to the season’s clothes, hearing about events (ours and third party), news, promotions, celebrations and options for personalisation to your taste. Not accepting this proposal means missing out on these advantages. Any personal details will be kept until you request their deletion, as we understand that until such time you continue to be interested in belonging to the club. To send you information about products and news, and to create user profiles. Your personal details may also be processed in order to create user profiles, (we will use segmentation procedures based on gender, interest or consumer behaviour) and to send you by email, post or telephone (including SMS alerts and other analogous messaging services) personal sales information that may be of interest about the products and services related with those offered by SCALPERS on condition that you have given consent by marking the subscription box on our news bulletins. The legal grounds for processing your details for this purpose is the consent you have given by marking the corresponding subscription box,so you must mark the authorisation box if you want us to process your details for this purpose. We hereby inform you that you may oppose the processing of your details for this purpose by sending an email to the address: dataprotection@scalpers.com.es You may also request ELIMINATION from sales messages through the link that appears on each newsletter you receive. Once you have requested that your details be cancelled, they shall be blocked for a period of 3 years, only being available for Public Authorities, Courts and Tribunals in relation with potential claims. After this time, they shall be deleted. Your rights in relation with your personal details. You may exercise your right of access, rectification, suppression, opposition, limited processing and data portability by downloading the forms that you must fill in and returning them together with a photocopy of your ID card or passport to our (postal and email) contact addresses.

Access

Rectification

Deletion

Limits to Proccessing

Portability

Oposition

Once we have received the documents, we will proceed to comply with your rights in the time legally established for this, and should you not be satisfied with the exercise of your rights you may write to the Control Authority at the Spanish Data Protection Agency to make a complaint: www.agdp.es

In compliance with article 22.2 of Law 34/2002 on Services for the Information Society, we hereby inform users of our website of our Policy on the use of Cookies.

Cookies are files that contain small units of information that are discharged when you visit our website. Cookies are essential for Internet to function: they cannot damage your equipment/device and, if they are active in your browser configuration, they help us to identify and solve any running errors in our website. The main purpose of cookies is to recognise the user every time they visit the website and allow us to improve the quality and usability of our websites. (using identifiers that do not identify you personally)

There are different types of cookies. They all work in the same way, but there are small differences:

- Session Cookies. Session cookies only work during your visit and are deleted when the browser is closed. Their main purpose is to identify the type of device used, to support web security and basic operation. They do not contain personal information or enable a person to be identified.

- Persistent or Permanent Cookies: These are stored on the hard drive of the device and the website reads them when the user returns: they have a set expiry date which will stop the cookie from working when it is reached. They can identify a user’s actions and preferences; analyse visits and help to understand how users reach the website and improve the services it offers.

-Functionality Cookies: They make it possible to remember decisions made by the user, such as their login or identifier. The information on these cookies is anonymous (they do not contain names, addresses or other personal details).

- Third-party Cookies Third-party cookies are installed by a website other than the one the user is visiting: for example, social media (like Facebook) or external content complements (like Google Maps).

-Analytical Cookies: These cookies are for regular maintenance and proper functioning and user service: they gather details about activity.

 

By using our website, each user agrees explicitly with our use of this type of cookie in their devices. Nevertheless, deactivating the cookies will not affect their movement in our website.

By browsing and staying in our website the user consents to the use of cookies under the conditions contained in this “Cookie Policy”. SCALPERS offers access to this "Cookie Policy" when accessing for the first time, so that the user is informed, without prejudice to their right to block, delete and reject cookies at any time.

In any case, we inform that those cookies which are not necessary for the use of our website can be blocked or deactivated by using the configuration of your browser, which allows you to reject the installation of all cookies or some of them. Most browsers can warn you of the presence of cookies or reject them automatically. If you reject them, you can continue to use our website, although the use of some services may be limited, and your experience of the site may be less satisfactory.

The user can configure their Internet browser or browsers to maintain their privacy and security in relation with cookies. To do this, request information in the links to official support sites of the main browsers on how to use the browser’s configuration tools to block cookies or to configure it to warn you when a server wants you to accept a cookie.

In the case of links to third-party sites, the user will be governed by the Terms of Use and Privacy Policy of the new website, accepting that SCALPERS will not be responsible or liable for the use of such sites.

The entirety of this website: trade names, distinctive signs, description and characteristics, text, images, graphics, trademarks, logos, buttons, software files, color combinations, as well as the structure, selection, arrangement and presentation of its contents is protected by Spanish and international laws on intellectual and industrial property. SCALPERS is the owner of the intellectual and industrial property rights of scalperscompany.com as well as the elements contained therein, for which reproduction is prohibited (except the temporary download from the website to the hard disk of the user's computer or to the servers proxy), copy, use, distribution, reuse, exploitation, making second copies, mailing, transmission, modification, assignment or any other act that is made with all or part of the information contained on this website that has not been expressly authorised by SCALPERS.