DELIVERIES
Order status
View your account to see your order status
Delivery Options
Scalpers provides customers with the flexibility to have their orders delivered to their desired private address or pick up point
This options are chosen during the checkout process
Delivery time
3 - 8 business days*
*Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability or holiday season.
Delivery costs
Shipping cost is £3,95
Free Delivery for orders £80 and over
For shipments to countries outside the European Union, additional customs taxes and fees may be applicable. The responsability for these charges lies solely with the customer and must be settled at the respective customs office
Incident with my Order
My order is not being tracked
If your order is not being tracked even though it has been ready for more than 72 hours, please contact us via the online form selecting "Incident with my order".
The courier informs me there is a problem with my order.
Don't worry, leave it to us. Tell us the problem and we will manage it will the courier to speed up the process.
RETURNS
Returns policy
Scalpers offers a 30-day return and exchange policy from the delivery date on all orders placed at our website
To ensure eligibility, products have to be unused, in excellent condition, in their original packaging and with the label intact.
Note that underwear, socks and gift cards are non-returnable
It is important to note that the company reserves the right to reject any item that goes against this criteria
Processing a return
To initiate a return, customers can start the process by clicking on the returns page
The sender is solely responsible for covering the costs and risks associated with the return of the products
The return must be handled by Fedex, UPS or DHL to avoid customs problems.
Resolution of a return
REFUND
Returned orders will be processed within approximately 1-3 business days from the reception.
Refunds will be credited back to the original customer's form of payment within 2 to 5 business days.
EXCHANGE
If you have requested a different size or are exchanging faulty items, as soon as the package arrives at our logistics centre, we will arrange delivery of your replacement order.
If there is no stock available for an exchange, we will arrange a refund.
PAYMENTS
Payment methods
Scalpers accepts the following credit/debit cards: Visa, Mastercard, American Express, Maestro, UnionPay, Klarma, Apple Pay, Google Pay and Shop Pay
Retentions
I have placed an order and I have been charged twice, what should I do?
Occasionally, the bank generates a withholding amount for the order and it is reflected in your account as a
double charge. Actually, it is only a retention that will disappear after 24/48 hours. Double check you have not placed 2 orders, as in this case you will have to cancel one of them via our form.